What Our Clients are Saying About Us
Choosing an auto repair shop is all about trust, and the best way to earn that trust is through transparency. At Tom Dwyer Automotive, we’ve spent decades listening to our clients, learning from their feedback, and sharing those insights openly. Whether it’s video testimonials, online ratings, in-shop feedback cards, or even the occasional criticism, every review helps us deliver better service. Explore the sections below to see the full spectrum of what people say about working with us.
Client Testimonials
Get to know us through the people who know us best-our clients. We brought a camera into the shop and asked real customers to share their honest experiences. No scripts, no actors, no incentives… just genuine feedback about what it’s like to trust Tom Dwyer Automotive with your vehicle.
View our full collection of video testimonials, including on-air endorsements from local radio hosts.
Online Reviews
Want more? Explore our ratings and certifications across trusted online platforms. From Google to specialty automotive sites, our digital reputation reflects years of consistent service and customer care.
See what people are saying about us around the web.
In-Shop Feedback Cards
Since 1998, every vehicle we service receives a feedback card-and we read every one of them. With more than 16,000 responses collected, these cards give us a clear, long-term view of how we’re doing and where we can improve.
Take a look at the results from nearly three decades of customer feedback.
Our Bad Reviews
No shop is perfect, and we don’t pretend to be. When concerns or complaints come in-online or through feedback cards-we treat them as opportunities to get better. We reach out to the customer, review what happened, and adjust our processes to prevent repeat issues.
If you’re curious, you can read every negative review we’ve found, along with our responses and what we learned from each one.
